Resolving php-fpm nginx 504 Gateway-Timeouts

GIT – I ran into this issue the other day on running . The solutions I found searching online weren’t all that helpful so I wanted to the steps I followed to sort out the issue.

Check Your nginx and -fpm Log Files

Its always a good idea to begin with the log files and start working from any errors they reveal.

nginx error log

cat /var/log/nginx/error.log

php-fpm log

cat /var/log/php5-fpm.log

In the particular case I was troubleshooting neither log file had any clues that could help me discover the cause at this point. Your mileage may vary.

Tweak Your Timeout Settings

I came across a helpful clue online about changing the PHP max_execution_timesetting in your php.ini file. In the case of php-fpm setups there’s also arequest_terminate_timeout setting in your php-fpm config file.

According to the php-fpm wiki request_terminate_timeout is useful in cases where the max_execution_time setting in php.ini isn’t enforced. The default value for request_terminate_timeout is 0 which means it doesn’t get used unless you set it to a proper value.

Setting values in both places will make sure the gateway (php-fpm) and your actual script both timeout after a reasonable interval. To help with troubleshooting I set them both to 30 seconds which is the default for max_execution_time.

make sure max_execution_time is set to 30 seconds in your php.ini file

max_execution_time = 30

set request_terminate_timeout to 30 seconds in your www.conf file

request_terminate_timeout = 30s

With those new settings in place be sure to restart nginx and php-fpm. Now when you hit the page causing the 504 error you should start to see request timeout messages in your php-fpm log file.

Setup The php-fpm Slow Log

Once your timeout settings are in place the problem is effectively isolated to some runaway code that only stops when it hits one of the timeouts. The next step is identifying where the runaway code is. That’s were the php-fpm slow log comes into play.

By configuring the request_slowlog_timeout and setting up a slowlog file, php-fpm will dump a php backtrace into to the slow log file whenever a script hits the timeout value.

set the request_slowlog_timeout to 25 seconds in your www.conf

request_slowlog_timeout = 25s

set a location for the slowlog file in www.conf

slowlog = /var/log/php-fpm.slow.log

Now when you restart everything and hit the page causing the error you’ll get a really helpful backtrace in your slow log file. The backtrace will show you the specific line of PHP code that was being executed when it hit the 25 second limit.

Here’s an example entry from the server I was troubleshooting.

script_filename = /home/apps/
[0x0000000002d15150] file_get_contents() /home/apps/
[0x00007fff0ff0e300] fastblog_save_post() unknown:0
[0x0000000002d14500] call_user_func_array() /home/apps/
[0x0000000002d11940] do_action() /home/apps/
[0x0000000002d111a0] wp_insert_post() /home/apps/
[0x0000000002d0fa20] wp_update_post() /home/apps/
[0x0000000002d0d0f8] edit_post() /home/apps/

Reading this entry reveals the problem was with a call to file_get_contents() on line 349 of the functions.php file. In this particular case file_get_contents was being called with an error control operator @ as part of some URL shortening routine that the theme was trying to run whenever a new blog post was created.

For whatever reason that call would run and never timeout out until it hit the execution limits which ended up displaying the 504 timeout error. I was able turn off the URL shortening feature from the theme options panel which skipped the block of code causing problems.

Hopefully these steps help others troubleshoot similar issues. If you have additional tips share them in the comments!

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